Terms & Conditions

1. Service Provision
   1.1 The Service Provider shall perform heating engineer Services in a professional and competent manner, in accordance with applicable laws and regulations.

   1.2 The Client shall provide necessary access to the premises and utilities required for the provision of Services.

2. Scope of Services
   2.1 The Services provided by the Service Provider may include installation, repair, maintenance, and servicing of heating systems, boilers, radiators, and any associated components typically found in this type of service delivery.

   2.2 The specific details of the Services, including pricing, duration, and any limitations, shall be agreed upon in writing between the Parties prior to commencement. Global Heating Ltd will provide a quote to the client and it is the responsibility of the client to ensure that this quote meets their needs. Acceptance of this quote either by way of an agreed deposit, or the starting of works by us is seen as acceptance of these terms and conditions in full.

3. Fees and Payment
   3.1 The Client shall pay the Service Provider the agreed-upon fees for the Services rendered.
   3.2 Unless otherwise stated, we will invoice the customer upon completion and our invoice(s) are payable the same day before we leave the premises. If for any reason (such as an insurance claim component) that the client will not be settling our invoice in full on the day, this must be discussed and agreed prior to starting any work. This is particularly important in the case of insurance claims as these can take weeks to go through, to avoid late payment fees we must be informed prior to starting work.

   3.3 In the event of late payment, the Service Provider reserves the right to charge a late admin fee of 1 hour at our standard hourly rate per week until the invoice is settled.

4. Cancellations and Rescheduling
   4.1 The Client may cancel or reschedule Services by providing a minimum of 3 days’ notice to the Service Provider, except in cases of emergencies.

   4.2 In the event of cancellation or re-scheduling by the Client without sufficient notice, the Service Provider may charge a cancellation fee equivalent to 20% of the agreed-upon fee.

5. Client Responsibilities
   5.1 The Client shall provide accurate and complete information regarding the heating system and any known issues.
   5.2 The Client shall ensure the premises are safe and suitable for the provision of Services, including complying with health and safety regulations. In cases where we are unable to complete a scheduled job, due to unsafe working condtions or anything that effects our ability to perform the work safely and in a timely mannger, we reserve the right to charge a fee in line with our cancellation or re-schedulling fee statement above. 

   5.3 The Client shall notify the Service Provider of any changes to the premises or system that may affect the provision of Services.

6. Liability and Warranty
   6.1 The Service Provider shall exercise reasonable and appropriate care and skill in the provision of Services but does not guarantee any permanent results for fixes or warranty the work beyond what is legally required. Where the installation of a boiler is part of the service, the boiler hardware will of course have its own warranty. 
   6.2 The Service Provider shall not be liable for any damages, losses, or expenses arising from the Client’s misuse, neglect, or failure to follow instructions or recommendations.

   6.3 The Service Provider shall maintain appropriate insurance coverage for public liability and professional indemnity.

7. Confidentiality

   7.1 Both Parties shall keep any confidential information disclosed during the provision of Services confidential and shall not disclose it to any third party, except as required by law.

8. Intellectual Property

   8.1 Any intellectual property rights associated with the Services provided by the Service Provider shall remain the property of the Service Provider, unless otherwise agreed in writing.

9. Termination
   9.1 Either Party may terminate this agreement by providing notice to the other Party. For a new boiler installation, this must be within a reasonable time-frame to allow the purchase of any new equipment to be cancelled. 

   9.2 Termination shall not affect the rights and obligations accrued before the termination date.

10. Governing Law and Dispute Resolution
    10.1 These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.
    10.2 Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.